Today, I went in for some serious work. Many extractions that were not only broken or hidden away under gums for SO long. I was treated like someone having a spa day, not major dental. I went in, honestly nervous, a bit agitated, and from the moment of checking in until the moment they wheeled me out to the car, they treated me with kindness, consideration, respect, and above all professionalism that has now set my new standard of expectation from a dentists office. ALL of you today are amazing and have my respect. My mouth doesn't hurt as I expected from 8 teeth exteactions... and I can't wait to see you for my follow-up to adjust things! I can't thank you enough.
Also, I have been told a 1000X by offices in the upland... "we can work with you." They were BS. Caitlin helped us get a plan to make this affordable.
Thank you all again for working with us! ITS SO WONDERFUL TO SMILE AGAIN!!!!
G Butler
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February 07, 2025
Caitlin is a true gem! She runs the office super efficiently. She is kind, professional, empathetic, patient and knowledgeable. Dr. Poore was patient and experienced. His assistant was great as well.
Emma Doherty
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November 10, 2024
First time at the practice. Dr. Megan did my cleaning and the entire process felt very thorough. They explained to me the purpose of doing each step and I left with my teeth feeling sparkling. I have two permanent retainers that I’m always nervous about during cleanings but Dr. Megan was super gentle around them and they felt brand new when I left.
stephanie
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September 19, 2024
Had a wonderful experience here with Dr. Megan. I haven’t found an established dentist since I switched to my student insurance and loved this practice! When I arrived I was brought back immediately for X-rays and the cleaning was quick and not painful. I liked that they had flavors for the fluoride and it wasn’t the foam fluoride my old dentist used to use. Great experience all around and everyone was so sweet including Dr. Megan I feel like she spent way more time with me than any other dentist I’ve had and answered all my questions!
Kimberly Holloway
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January 31, 2025
I will make it short as it was an all year billing issue. I went there to see the Periodontist. He was wonderful (Dr. McGary). The procedure was a once in a lifetime, insurance paid, procedure. I went in for a consult, the procedure, and the post op. I was told by the staff it was covered 100% and that they had a reference #. They sent it to the medical dept of my insurance instead of the dental dept. When told the correct address to sent the claim to, they still sent it to the wrong address. This happened for 6 months and 7 of my insurance reps telling them the correct address and that it was covered 100%. Since they kept getting wrong info, they sent me to collections. Finally I saw the got paid for the post op charge, but still sent me to collections again for the consult and procedure. Yeah, I know, right? Why didn't they just submit the charges with that info, dont know. Finally, they got paid for everything. It took almost a year and a lot of frustrated insurance reps, confused collections, and me, who couldnt believe this was actually happening. I just wanted it over. Take out of this whatever you want. I'm not going back for any procedure.
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Today, I went in for some serious work. Many extractions that were not only broken or hidden away under gums for SO long. I was treated like someone having a spa day, not major dental. I went in, honestly nervous, a bit agitated, and from the moment of checking in until the moment they wheeled me out to the car, they treated me with kindness, consideration, respect, and above all professionalism that has now set my new standard of expectation from a dentists office. ALL of you today are amazing and have my respect. My mouth doesn't hurt as I expected from 8 teeth exteactions... and I can't wait to see you for my follow-up to adjust things! I can't thank you enough. Also, I have been told a 1000X by offices in the upland... "we can work with you." They were BS. Caitlin helped us get a plan to make this affordable. Thank you all again for working with us! ITS SO WONDERFUL TO SMILE AGAIN!!!!
Caitlin is a true gem! She runs the office super efficiently. She is kind, professional, empathetic, patient and knowledgeable. Dr. Poore was patient and experienced. His assistant was great as well.
First time at the practice. Dr. Megan did my cleaning and the entire process felt very thorough. They explained to me the purpose of doing each step and I left with my teeth feeling sparkling. I have two permanent retainers that I’m always nervous about during cleanings but Dr. Megan was super gentle around them and they felt brand new when I left.
Had a wonderful experience here with Dr. Megan. I haven’t found an established dentist since I switched to my student insurance and loved this practice! When I arrived I was brought back immediately for X-rays and the cleaning was quick and not painful. I liked that they had flavors for the fluoride and it wasn’t the foam fluoride my old dentist used to use. Great experience all around and everyone was so sweet including Dr. Megan I feel like she spent way more time with me than any other dentist I’ve had and answered all my questions!
I will make it short as it was an all year billing issue. I went there to see the Periodontist. He was wonderful (Dr. McGary). The procedure was a once in a lifetime, insurance paid, procedure. I went in for a consult, the procedure, and the post op. I was told by the staff it was covered 100% and that they had a reference #. They sent it to the medical dept of my insurance instead of the dental dept. When told the correct address to sent the claim to, they still sent it to the wrong address. This happened for 6 months and 7 of my insurance reps telling them the correct address and that it was covered 100%. Since they kept getting wrong info, they sent me to collections. Finally I saw the got paid for the post op charge, but still sent me to collections again for the consult and procedure. Yeah, I know, right? Why didn't they just submit the charges with that info, dont know. Finally, they got paid for everything. It took almost a year and a lot of frustrated insurance reps, confused collections, and me, who couldnt believe this was actually happening. I just wanted it over. Take out of this whatever you want. I'm not going back for any procedure.